How we handle learner information

When you contact us, register for a course, book a demo, apply for a job, or request certificate support, we may collect your name, phone number, email address, city, preferred language, course level, learning goals, batch preference, and message details.

For certificate generation and verification, we may store certificate number, student name, course name, level, marks, grade, issue date, and related form data required to create and verify the certificate.

When you use the website, basic technical information such as device type, browser, pages visited, form submission status, and approximate usage activity may be collected through hosting, analytics, security, or performance tools.

We use the information to respond to enquiries, schedule demo classes, recommend suitable batches, process registrations, provide course support, issue certificates, verify certificates, manage job applications, and improve our website and services.

We may contact you by phone, email, WhatsApp, SMS, or similar channels for service-related communication, class updates, counselling, fee information, reminders, and follow-up support.

We may use aggregated or non-identifying information to understand demand for courses, improve page performance, plan batches, and measure the effectiveness of our campaigns.

We do not sell your personal information. We may share limited information with trusted service providers who help us operate the website, store data, deliver messages, host files, process forms, manage certificates, or maintain security.

Examples include hosting providers, database providers, cloud storage providers, email or messaging tools, analytics tools, and payment or administrative tools where applicable.

We may disclose information if required by law, regulation, legal process, fraud prevention, safety, or to protect the rights and operations of Foreign Language Academy.

If online payment or fee collection is enabled, payment processing may be handled by third-party payment providers. We do not intentionally store full card numbers or payment authentication credentials on our website.

Course records, enquiries, certificates, and communication history may be retained for academic, administrative, accounting, support, and legal purposes.

Our website may use cookies or similar technologies to keep the site working, remember basic preferences, measure traffic, improve performance, and protect forms from misuse.

You can adjust cookie settings in your browser. Some website features may not work correctly if essential cookies or scripts are blocked.

We use reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, or loss.

No internet transmission or electronic storage method is completely secure. Please avoid sending sensitive documents or payment details through unsecured channels unless requested through an approved process.

You may contact us to request access, correction, or deletion of personal information that we hold about you, subject to identity verification and records we are required to keep.

You may ask us to stop promotional follow-ups. We may still contact you for active course, payment, certificate, legal, or service-related matters.

Some learners may be minors. Where required, parents or guardians should provide consent and accurate contact details before enrolment or participation.

We use student information only for education, administration, safety, communication, certification, and service support purposes.

We may update this Privacy Policy when our services, systems, or legal requirements change. The revised date on this page will show the latest version.

For privacy questions or data requests, contact Foreign Language Academy at info@foreignlanguageacademy.co.in or +91 8129 669 247. Our address is Maruthi Nagar, Rajakilpakkam-73, Chennai, India.